Virtual medical assistants facilitate timely and clear communication by providing appointment reminders, answering patient inquiries promptly, and ensuring patients have access to necessary resources and information remotely.

Virtual medical assistants use language that conveys empathy, active listening techniques, and sensitivity to patient needs, even in text-based interactions, to create a supportive and caring environment.

Virtual medical assistants may offer multilingual support, provide translation services, or utilize language interpretation tools to ensure all patients can communicate effectively and understand the information provided.

Virtual medical assistants deliver educational materials, answer patient questions about medical terminology and treatment options, and reinforce key health messages to empower patients to make informed decisions about their care.

Virtual medical assistants keep detailed records of patient interactions, preferences, and medical history, allowing healthcare providers to personalize care and build strong, trusting relationships with patients, even in a remote setting.

Virtual medical assistants adhere to strict security protocols, encrypt communication channels, and comply with HIPAA regulations to safeguard patient information and maintain confidentiality during all interactions.

Virtual medical assistants provide step-by-step guidance on accessing and using telemedicine platforms, troubleshooting technical issues, and ensuring patients feel comfortable and confident during virtual appointments.

Virtual medical assistants offer medication reminders, lifestyle recommendations, and access to educational materials to empower patients to manage their health effectively and adhere to prescribed treatment plans.

Virtual medical assistants demonstrate empathy, active listening, and understanding, and may escalate complex or emotional issues to healthcare providers for further assistance, ensuring patients feel supported and cared for.

Virtual medical assistants solicit feedback through surveys, monitor patient satisfaction metrics, and collaborate with healthcare providers to identify areas for improvement in communication processes, ensuring continuous enhancement of patient care experiences.

The benefits of HR outsourcing services include reduced costs, increased productivity, and improved quality of service. The primary benefit of outsourcing HR is relief from administrative tasks. Payroll and HR are essential to any organization, but they are non-income-generating activities that take up a lot of bandwidth. Outsourcing some or all of your HR functions allows you to focus on core business operations and growth.
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Outsourced HR services can also help you mitigate business risks. If you don’t have HR specialists in-house, you may have to handle payroll and compliance on your own—a task that becomes more and more complicated as regulations change. Outsourcing your HR functions to experts can help prevent costly mistakes and give you greater peace of mind with compliance safeguards. You also gain access to a wider range of HR talent as well as top-tier HR technology that streamlines processes, enhances efficiency, and ensures you are up-to-date with the latest industry standards.

We provide a tailored HR solution for your organization that improves the overall experience for your employees. Our team will help you create a custom employee handbook that aligns with your work culture. We will build job descriptions, create custom employee training, administer FMLA, provide performance management tools, ensure FLSA compliance, and develop compensation plans aligned with your organizational goals.

Syndeo works with clients who have a wide range of worksite employees. PEOs generally work with small to mid-sized businesses ranging from 25 to over 500 employees. Syndeo will create a custom HR solution that will fit the needs and size of your organization.

Each client structure is unique. We work with clients who do have an in-house HR professional, and the Syndeo client service team serves as their support team and ensures HR compliance. By giving the administrative burden of pre-employment requirements, new hire orientation, company policies, and performance management to Syndeo, your on-site HR professional has time to dedicate toward high-level strategic HR initiatives

The Employer Services Assurance Corporation (ESAC) accredits PEOs through a rigorous process to ensure a PEO is compliant with more than 40 industry best practices across all states of the operation. Those with ESAC accreditation have demonstrated financial stability, ethical business conduct and adherence to operational standards and regulatory requirements.
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In addition, the Internal Revenue Services has a voluntary federal certification program that qualifies certain PEO's for a Certified Professional Employer Organization (CPEO). As a CPEO, Syndeo has met the financial reporting requirements to be awarded the IRS certification.
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Syndeo is also proud to be a multi-year winner of the ClearlyRated Best of HR Services award for providing remarkable service to our clients.

Syndeo will process your payroll by gathering total hours worked for your employees and ensure all payroll is calculated correctly and employees are paid on time. We will create a custom new-hire workflow that collects the appropriate employee data, tax calculations, and year-end W-2 reporting. Our technology offers online financial reporting, allows for employee portal access, and tracks interactive paid time off requests and compliance records.

Syndeo will manage and streamline the payroll tax management of your organization. As a CPEO, we are an extension of your business and handle the responsibilities of managing your payroll administration and employee-related taxes. By using our own tax identification number (EIN), we assume responsibility for calculating your company’s employee-related taxes for federal, state and local taxes.

Syndeo provides access to quality healthcare coverage that can be customized to the benefits that are most important to you and your employees. We help design a benefit plan that includes health, dental, vision, disability and life insurance, as well as an employee assistance plan, health savings accounts (HSAs), and flexible spending accounts (FSAs). We also have a 401k retirement plan option that allows your employees to save for retirement without the burden of plan administration and compliance.

While the core benefits within any organization are key to a successful recruiting and retention strategy, supplemental benefit plans like pet insurance, personal identity protection and employee assistance programs that promote personal well-being are gaining popularity in the workforce.

One benefit of partnering under Syndeo's PEO model is the opportunity to provide richer medical, dental and vision plan options that are typically only available at larger-sized companies with thousands of employees. While qualification into our plans does require a thorough review process, Syndeo facilitates this process with you and your employees, saving hours of work on your end and making the decision to tailor your insurance options hassle-free.

Syndeo is dedicated to keeping your business and employees safe. Our risk management experts can provide workers’ compensation coverage and manage your workers’ compensation claims. Ensuring you have a safe work environment that includes industry-specific safety training, OSHA compliance, safety policies, return-to-work policies is a top priority for our team.

The PEO is considered the “Employer of Record” for tax and insurance purposes, as well as federal and state employment laws like wage and hour regulations. If legal problems arise that are related to the HR function, the PEO assumes some of that risk. Formal agreements between the PEO and client company are used to spell out the division of responsibilities between the two.
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The PEO can also sponsor employee benefit programs, such as retirement plans and health coverage. PEOs are able to provide more cost-effective benefits through their combined buying power and spreading the risk across many clients while giving small to mid-sized businesses access to larger company benefits.