Question 1

What is the cost of a Virtual Medical Assistant compared to an in-house assistant?

Accepted Answer

In-house US medical assistants cost approximately $25.00/hour or over $68,080 annually with payroll taxes, health benefits, PTO, and office overhead. Remote Medical Assistant provides dedicated, HIPAA-certified healthcare virtual assistants starting at a guaranteed flat $8.00/hour ($1,280/month for full-time 40 hours/week), delivering 76% practice overhead savings with zero payroll taxes or benefits.

Question 2

How does Remote Medical Assistant eliminate physician pajama time charting?

Accepted Answer

Our dedicated Virtual Medical Scribes enter real-time SOAP encounter notes, diagnostic orders, and ICD-10 coding directly into your EHR (Epic, Athenahealth, Cerner, eClinicalWorks, NextGen) so 100% of charts are finalized and ready for sign-off before the physician leaves the clinic at 5:00 PM.

Question 3

Are your remote medical staff HIPAA compliant and do you sign a BAA?

Accepted Answer

Yes. Remote Medical Assistant executes an attorney-backed Business Associate Agreement (BAA) with every covered entity client practice on day one. Our staff operate exclusively on locked 256-bit AES encrypted Virtual Desktop Infrastructure (VDI) with zero local storage, USB ports disabled, and monitoring under Compliancy Group and SOC 2 Type II controls.

Question 4

How do you handle backup coverage when an assistant is sick or takes leave?

Accepted Answer

Every practice is paired with a secondary backup assistant cross-trained on your specific provider templates, preferences, and EHR macros at zero additional cost. If your primary assistant is unavailable, backup coverage is activated immediately to ensure 100% operational continuity.

Question 5

What is your trial period and contract commitment?

Accepted Answer

We operate with a 7-day 100% risk-free trial guarantee. If you are not completely satisfied with your matched assistant during the first week, you owe nothing. All agreements are flexible month-to-month with a standard 30-day notice and zero annual lock-ins.

Reliable Virtual Medical Assistants for Busy Medical Practices