Our Approach For Best Medical Virtual Assistant Services

Our Approach

Since
1926

The Medicross Hospital was founded by the Sisters of Mercy in 1852. In 1861, the hospital officially opened its doors, providing the best in medical care to all those who needed it – irrespective of their means. This philosophy and mission continues to this day.

Tailored Virtual Medical Assistant Solutions are just one click away.

Tailored Virtual Medical Assistant (VMA) Solutions deliver personalized virtual assistance designed to meet your practice’s specific needs. By customizing services to align with your requirements, VMAs ensure efficient patient care, administrative support, and optimized workflows. Whether managing appointments, handling patient inquiries, or assisting with Medical billing, VMA services provide the perfect balance of cost-effectiveness and expertise. Our team ensures top-tier support, delivering satisfaction and enhanced productivity to healthcare providers.

A display documenting the events in and around the hospital before and during the Rising

A play, co–written by a relative of the 1916 leaders, performed by staff

A mass in remembrance of those killed in the rising

See the Stories from 1916 website here for accounts and a podcast recording of a member of staff working in the Mater Hospital during the 1916 Rising.

We put people first.

We’re reintroducing the human touch into healthcare management through our Virtual Medical Assistant (VMA) services. More than just a standard administrative support platform, our team is deeply committed to assisting you and your patients in achieving their optimal health outcomes. We offer a contemporary, hands-on approach to medical assistance and compliance tailored specifically to your practice’s needs.

As your trusted healthcare partner, we shoulder the burdensome administrative tasks inherent in medical practice, empowering you to focus on delivering exceptional patient care.

Hire a Remote Medical Assistant | Affordable & Reliable

Steps To Be Followed

How It Works

1. CLIENT DISCOVERY

Discovery call starts the process, understanding your needs. Our team ensures smooth VMA onboarding, guiding you through seamless integration.

2. VMA ASSIGNMENT

Team evaluates needs in 12hrs, assigns best fit. Interview VMA for fitness. Briefed, trained, available in 24hrs.

3. VMA SELECTIONS

Unveil the best VMAs for your healthcare practice and start with a one-day free trial. Enhance your outreach with award-winning medical video content.

4. STAFF AT YOUR SERVICE

Skilled VMAs join your team in 24 hours, adding value with seamless integration and excellence.

Virtual Medical Assistant (VMA) Tasks: A Comprehensive Guide

Virtual Medical Assistants (VMAs) play a crucial role in modern healthcare by offering a wide range of administrative and clinical support services remotely. This guide outlines the various tasks that VMAs handle, the benefits of hiring them, and how they assist healthcare providers in improving efficiency, saving time, and ensuring compliance with regulations such as HIPAA.

1. Patient Scheduling and Appointment Management

One of the most common tasks of a Virtual Medical Assistant is handling patient appointments. This includes scheduling, rescheduling, confirming, and canceling appointments. VMAs use specialized software to integrate with the healthcare provider’s calendar, ensuring smooth coordination between patients and providers.
Virtual Medical Assistants manage appointment reminders via email or SMS to reduce no-shows and help patients stay on top of their schedules. These assistants also handle follow-ups for recurring appointments and ensure that the healthcare provider’s schedule is optimized.

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Prior Authorization Specialist for Fast Insurance Approvals

2. Medical Billing and Coding Support

Virtual Medical Assistants help healthcare providers with medical billing and coding by entering and updating patient records, processing insurance claims, and ensuring that all billing data complies with healthcare regulations. They work closely with providers to ensure that codes for diagnoses, treatments, and procedures are accurate, leading to timely payments and minimized claim rejections. In addition to coding, VMAs also follow up on unpaid claims and handle insurance verification, ensuring that all payments are processed correctly and promptly.

3. Patient Communication Management

A major task for Virtual Medical Assistants is managing patient communications. This includes responding to patient inquiries, providing updates, and answering basic questions about services, medications, and procedures. They often use HIPAA-compliant communication tools, ensuring that sensitive information remains protected while still offering responsive customer service. VMAs also provide support for appointment reminders, prescription refills, and general patient education, ensuring that patients feel heard and well-cared-for.

4. Medical Record Management

Virtual Medical Assistants assist with organizing and managing patient medical records, ensuring they are accurate, up to date, and stored securely. They enter data from physician notes, lab results, and patient history into electronic health records (EHR) systems. Additionally, VMAs ensure that patient records are compliant with HIPAA regulations and accessible for authorized personnel only. They also help with medical transcription, where they convert voice recordings of patient encounters into written text for inclusion in the medical record.

5. Insurance Verification and Claims Processing

Virtual Medical Assistants are often responsible for verifying insurance details and processing claims before a patient’s appointment or procedure. They check insurance eligibility, review benefits, and confirm that the patient’s insurance covers the required services. By handling insurance verification, Virtual Medical Assistants reduce the likelihood of billing errors, denials, and delays. They ensure that claims are accurate and compliant with payer requirements, streamlining the reimbursement process.

Our Hospital’s Timeline

1926 1930 - 1940 1940 - 1955 1958 1960 - 1975 1980 1983 - 1988 1990 - 2000 2000 - 2010 2010 - 2024

Hospital formally opened on 24th September

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